To request a return authorization, please review the Return Policy below and send an email to sales@shernbaousa.com

Make sure to include:

  • E-mail address and phone number
  • Invoice or Receipt number
  • Item number and quantity to be returned
  • Reason for the return

One of our customer service representatives will respond during our normal business hours: Monday – Friday 9:00am to 5:00pm Pacific Time

RETURN POLICY AND PROCEDURES

Return anything within 30 days for a full refund less UPS published shipping rate. Merchandise must be in new, saleable condition and in original packaging. If the item came with a free item or gift, free item must also be returned in saleable condition. If free item isn’t returned we reserve the right to deduct the cost of the item from the refund. A restocking fee of 15% may be charged. On orders that were refused by the customer or were undeliverable, shipping fees will be deducted at UPS published shipping rate upon return of the order.

PRODUCT RETURN REASONS

  • DEFECTIVE / DOES NOT WORK
    • AFTER VERIFICATION INSPECTION SHERNBAO USA INC PAYS RETURN SHIPPING COST
  • DIFFERENT FROM WHAT WAS ORDERED
    • AFTER VERIFICATION INSPECTION SHERNBAO USA INC PAYS RETURN SHIPPING COST
  • ITEM DAMAGED
    • AFTER VERIFICATION INSPECTION SHERNBAO USA INC PAYS RETURN SHIPPING COST
  • NO LONGER NEEDED OR WANTED
    • CUSTOMER PAYS RETURN COSTS – CREDIT ISSUED MINUS SHIPPING COSTS
  • I ORDERED THE WRONG ITEM / SIZE
    • CUSTOMER PAYS RETURN COSTS – CREDIT ISSUED MINUS RETURN SHIPPING COSTS

For assistance please call 1-626-549-1212 or email support@shernbaousa.com.