TERMS

Shernbao USA Inc. (“we”, “the company”) is the seller of merchandise sold on https://shernbaousa.com (“website”).

Customer (“you”) is the buyer of merchandise sold on this website.

Merchandize (“item”, “product”) is all items offered for sale on this website.

PAYMENT POLICY

You can pay on this website with your personal/business credit card (VISA, Master Card, Discovery, American Express) or eCheck. Your credit card and eCheck numbers will not be stored on this website.

RETURN POLICY

You can return anything within 30 days for a full refund less UPS published shipping rate. Merchandise must be returned in new, salable condition and in original packaging. If the merchandise came with a free item, the free item must also be returned in new, salable condition, and in original packaging. If the free item isn’t returned, we reserve the right to deduct the cost of the item from the refund. A restocking fee of 15% will be charged for a bulky item return. On orders that were refused by the customer or were undeliverable, shipping fees will be deducted at UPS published shipping rate upon return of the order.

RETURN REASONS

  • Defective upon receiving
    • We will provide a return label or arrange return freight. Upon inspection of the return we’ll issue refund. If returned item is not defective, we will deduct shipping cost and 10% restocking fee from the refund.
  • Different from what was ordered
    • We will provide a return label or arrange return freight. A full refund will issue refund
  • No longer wanted
    • CUSTOMER PAYS RETURN COSTS – CREDIT ISSUED MINUS SHIPPING COSTS
  • I ordered the wrong item/wrong size
    • CUSTOMER PAYS RETURN COSTS – CREDIT ISSUED MINUS RETURN SHIPPING COSTS

RETURN PROCEDURE

To request a return authorization, please review the Return Policy above and send an email to support@shernbaousa.com

Make sure to include:

  • E-mail address and phone number
  • Invoice or Receipt number
  • Item number and quantity to be returned
  • Reason for the return

One of our customer service representatives will respond during our normal business hours: Monday – Friday 9:00am to 5:00pm Pacific Time

For assistance please call 1-626-549-1212 or email support@shernbaousa.com.

ALL SHOPPING POLICIES ARE SUBJECT TO CHANGE WITHOUT ANY NOTICE. BY PLACING ORDERS ON THIS WEBSITE, YOU AGREE TO OUR SHOPPING AND PRIVACY POLICIES.